Responsible Gaming at db1111

Our Commitment

Playing Safe with db1111

At db1111, we believe that gambling should always be a form of entertainment — never a source of financial stress, anxiety, or harm. As Bangladesh's leading online casino and sports betting platform, we take our duty of care to every player seriously. That means equipping you with the tools, information, and support you need to keep your gaming experience positive and under control.

Responsible gaming is not an afterthought at db1111 — it is woven into the fabric of how we operate. From the moment you create an account, you have access to a full suite of player protection tools. Our customer support team is available 24 hours a day, 7 days a week, including during major sporting events like the Bangladesh Premier League (BPL) and ICC T20 World Cup, to assist any player who feels their gaming habits may be causing concern.

We also work proactively within our platform to identify unusual betting patterns or signs of distress, and our team is trained to reach out sensitively when those signals appear. No player at db1111 should ever feel alone in managing their gaming behaviour.

Tool Detail

Deposit Limits

Deposit limits are one of the most practical tools available to db1111 players. By setting a ceiling on how much you can deposit over a given period, you take direct control of your gambling budget before you even begin playing. Limits apply to all payment methods accepted on the platform, including bKash, Nagad, Rocket, Upay, Visa, and Mastercard.

You can set three types of deposit limit on your db1111 account:

• Daily limit: The maximum total you can deposit within any single calendar day (Bangladesh Standard Time, UTC+6).
• Weekly limit: The maximum total across a rolling 7-day window, regardless of how many individual deposits you make.
• Monthly limit: A broader cap covering a full 30-day rolling period, ideal for players who prefer to budget on a monthly basis.

Deposit limit reductions take effect immediately. Increases to an existing limit are subject to a 7-day cooling-off period before they come into force — this safeguard gives you time to reconsider before raising your spending ceiling. To set or adjust your deposit limits, log in to your db1111 account and navigate to the Responsible Gaming section of your account settings, or contact our support team at [email protected].

Take a Break

Time-Out and Self-Exclusion Options

Sometimes the most responsible thing a player can do is step away from the platform entirely. db1111 offers two levels of enforced break — a short-term time-out and a longer-term self-exclusion — to suit different situations.

Know the Signs

Recognising Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise from the inside. The following questions and warning signs are designed to help you assess your own relationship with gambling honestly. If any of these resonate with you, please read the support section below and consider contacting our team.

Age Verification

Preventing Underage Gambling

The db1111 platform is strictly prohibited for anyone under the age of 21. We enforce this requirement through a mandatory Know Your Customer (KYC) verification process that every registered player must complete before their first withdrawal can be processed. Acceptable identity documents include the Bangladesh National Identity Card (NID), a valid passport, or a government-issued driver's licence — all of which confirm both identity and date of birth.

In addition to our own verification systems, we encourage parents and guardians to take the following steps to prevent minors from accessing online gambling platforms:

• Install reputable parental control software on devices used by children and teenagers. Many free and paid solutions are available that filter gambling-related content by category.
• Never share your db1111 account credentials — username, password, or linked bKash/Nagad account details — with a minor or leave them visible on a shared device.
• Enable device-level screen time restrictions and app access controls available through Android or iOS parental settings.
• Have open conversations with young people in your household about the risks of gambling and why it is an activity reserved for adults.

If you suspect that a minor has accessed or registered on the db1111 platform using falsified documents or by using an adult's account details, please report this to us immediately at [email protected]. We will investigate promptly and take appropriate action, including closing the account and returning any deposited funds.

Get Help

Contact Support

If you are concerned that gambling is having a negative impact on your life or the life of someone close to you, reaching out for support is the most important step you can take. The db1111 responsible gaming team is available around the clock and is trained to listen without judgement and to help you access the right tools and resources.

When you contact us, please let us know which tool you would like to activate (deposit limit, time-out, self-exclusion, session limit, or loss limit), or simply describe what you are experiencing and we will recommend the most appropriate option. There is no minimum problem severity required to use our support services — if something feels off, we want to hear from you.