db1111 Privacy Policy

Section 1

Introduction and Scope

This Privacy Policy ("Policy") describes how db1111 ("db1111", "We", "Us", "Our") collects, processes, stores, and protects the personal data of individuals ("You", "User", "Player") who visit and use the db1111 platform available at https://db1111.ws ("the Platform"). This Policy forms an integral part of the db1111 Terms & Conditions and should be read alongside them.

By registering an account, accessing the Platform, or otherwise providing us with your personal information, you acknowledge that you have read and understood this Policy and consent to the collection and use of your data as described herein. If you do not agree with any part of this Policy, you must discontinue use of the Platform and may request account closure by contacting [email protected].

This Policy applies to all data processing activities associated with the Platform, including our website, mobile browser experience, customer support channels, and marketing communications where you have provided consent. It covers all players based in Bangladesh and any other jurisdiction from which the Platform is accessed.

Section 2

Personal Data We Collect

db1111 collects personal data that you provide directly, data generated automatically through your use of the Platform, and data received from trusted third-party partners for the purposes of identity verification and fraud prevention. The categories of data we collect are as follows:

We do not knowingly collect special categories of sensitive personal data (such as health information, racial or ethnic origin, religious beliefs, or political opinions) and ask that you refrain from including such data in any communications with us.

Section 3

How We Use Your Personal Data

db1111 processes personal data only for specific, clearly defined purposes. We will never use your data for purposes incompatible with those stated in this Policy without first seeking your consent. The primary purposes for which we process your data are as follows:

• Account management: Creating and maintaining your db1111 account, verifying your identity and age (21+ requirement), processing login requests, and managing account security settings.
• Payment processing: Facilitating deposits and withdrawals via approved payment methods, reconciling transactions, and issuing refunds or bonus credits where applicable.
• Fraud prevention and security: Detecting and preventing unauthorised access, account takeover, money laundering, bonus abuse, and other forms of fraudulent activity on the Platform.
• Legal and regulatory compliance: Meeting anti-money-laundering obligations, responding to lawful requests from law enforcement or regulatory authorities, and maintaining records as required by applicable law.
• Customer support: Responding to your enquiries, resolving disputes, processing complaints, and providing assistance with account-related matters.
• Responsible gaming: Monitoring gaming behaviour to identify potential problem gambling patterns and enforcing deposit limits, time-out periods, and self-exclusion requests in accordance with our Responsible Gaming policy.
• Service improvement: Analysing aggregated, anonymised usage data to improve Platform performance, game selection, payment flows, and overall user experience.
• Marketing communications: Sending you promotional offers, bonus notifications, and seasonal campaign updates where you have provided explicit consent. You may withdraw this consent at any time by contacting [email protected].

All processing activities are carried out on the basis of at least one lawful ground: performance of a contract (your account agreement with db1111), compliance with a legal obligation, legitimate interests of db1111 in operating a secure and compliant platform, or your freely given consent where required.

Section 4

Cookies and Tracking Technologies

db1111 uses cookies and similar tracking technologies to ensure the Platform functions correctly, to remember your session preferences, and to gather anonymised analytical data about how the Platform is used. A cookie is a small text file placed on your device when you visit a website. Cookies do not contain executable code and cannot access other data stored on your device.

We use the following categories of cookies on the db1111 Platform:

• Strictly necessary cookies: Required for the Platform to function. These enable you to log in, maintain your session, and use the cashier. They cannot be disabled without breaking core Platform functionality.
• Functional cookies: Remember your language preferences, display settings, and previously used payment methods to provide a more personalised experience.
• Analytical cookies: Collect anonymised data on pages visited, session duration, and feature usage to help us understand how the Platform is being used and identify areas for improvement. This data is never linked to your individual account profile.
• Security cookies: Support fraud detection and session integrity verification, helping us identify suspicious login patterns or access attempts from unrecognised devices.

By continuing to use the db1111 Platform, you consent to the use of cookies as described above. You may manage or disable non-essential cookies through your browser settings; however, doing so may affect the functionality of certain Platform features. db1111 does not use advertising or retargeting cookies that track your activity across third-party websites.

Section 5

Sharing Your Data with Third Parties

db1111 does not sell, rent, or trade your personal data to third parties for commercial marketing purposes. We share your data only in the following limited and clearly defined circumstances:

• Payment processors: We share the minimum necessary financial data with our approved payment partners (including bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and City Bank) to process your deposit and withdrawal transactions. Each payment partner is contractually bound to handle your data securely and in compliance with applicable data protection standards.
• Identity verification providers: For Know Your Customer (KYC) and age verification purposes, we may share identity documents with specialist third-party verification providers. These providers process data solely for verification and do not retain or use your data for any other purpose.
• Game studio providers: Game content on the Platform is supplied by licensed studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Limited technical data (such as session tokens and wager amounts) is shared with these studios solely for the purpose of delivering and reconciling game outcomes. Personal identity data is not shared with game studios.
• Fraud prevention and security services: We use specialist fraud detection providers to help identify suspicious activity. Relevant technical data (IP addresses, device fingerprints, behavioural signals) may be shared with these services for risk-scoring purposes.
• Legal and regulatory authorities: We may disclose your data to law enforcement agencies, courts, regulatory bodies, or other government authorities where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of db1111, its players, or the public.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of db1111's business assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy terms that will apply to your data going forward.

Section 6

Data Security Measures

db1111 implements a multi-layered approach to data security designed to protect your personal information against unauthorised access, loss, alteration, or disclosure. Our security infrastructure includes the following measures:

• All data transmitted between your device and the db1111 Platform is encrypted using 256-bit SSL/TLS protocols. The padlock icon in your browser confirms that your connection is secure at all times.
• Account passwords are hashed using industry-standard cryptographic algorithms. No db1111 employee can view your password in plain text, and our support team will never ask you to share your password.
• Our servers are hosted in access-controlled data centres with 24/7 physical security monitoring, network intrusion detection systems, and automated threat response capabilities.
• Access to personal data within db1111's internal systems is restricted on a strict need-to-know basis. Employees with access to customer data undergo background screening and are bound by confidentiality obligations.
• We conduct regular internal security reviews and vulnerability assessments. Critical findings are remediated on a priority basis before they can be exploited.
• In the event of a personal data breach that poses a risk to your rights or interests, db1111 will notify affected users without undue delay via the email address registered on their account, and will take immediate steps to contain and remediate the breach.

While db1111 takes all reasonable and practicable steps to protect your data, no security system is entirely impenetrable. You are responsible for maintaining the confidentiality of your own account credentials and for notifying us immediately if you suspect unauthorised access to your account.

Section 7

Data Retention

db1111 retains personal data only for as long as is necessary to fulfil the purposes outlined in this Policy, to meet our legal and regulatory obligations, and to resolve any disputes or enforce our agreements with you. Specific retention periods are as follows:

• Active account data: Retained for the full duration of your account and for a minimum of 5 years following account closure, in accordance with financial record-keeping obligations.
• Transaction records: Deposit, withdrawal, and wagering records are retained for a minimum of 5 years from the date of the transaction to satisfy anti-money-laundering record-keeping requirements.
• Identity verification documents: Copies of identification documents are retained for 5 years from the date of submission or from the date of account closure, whichever is later.
• Customer support communications: Records of support interactions are retained for 3 years from the date of the most recent communication in a given case thread.
• Marketing consent records: Where you have provided consent to receive marketing communications, a record of that consent is retained for as long as the consent remains active plus 3 years thereafter, to evidence the lawful basis for any communications sent during the consent period.
• Technical and usage logs: Server logs and anonymised analytics data are retained for up to 24 months and are then deleted or irreversibly anonymised.

When the applicable retention period expires, your data is securely and permanently deleted from our systems and from the systems of any third-party processors who hold it on our behalf. If you request deletion of your data before the end of the applicable retention period, we will honour that request to the extent that it does not conflict with a legal obligation requiring us to retain the data for a fixed minimum period.

Section 8

Your Privacy Rights

As a user of the db1111 Platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us in writing at [email protected] with the subject line "Privacy Rights Request" and include your registered account username and email address for identity verification purposes.

• Right of access: You may request a copy of the personal data that db1111 holds about you, along with information about how it is used and with whom it has been shared.
• Right to rectification: If any of your personal data held by db1111 is inaccurate or incomplete, you may request that it be corrected or updated.
• Right to erasure: Subject to our legal retention obligations, you may request the permanent deletion of your personal data. Note that deletion requests cannot be fulfilled where retention is required by law or where the data is necessary to resolve an outstanding dispute or legal claim.
• Right to restriction of processing: You may request that we restrict the processing of your data in certain circumstances, for example while the accuracy of your data is being verified following a rectification request.
• Right to data portability: You may request a copy of the personal data you have provided to db1111 in a structured, commonly used, machine-readable format.
• Right to object: You may object to the processing of your personal data for marketing purposes at any time. You may also object to processing carried out on the basis of legitimate interests, though db1111 may continue to process the data if there are compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing that took place before the withdrawal.

We will respond to all privacy rights requests within 20 business days of receipt. In complex cases requiring additional verification or investigation, we may extend this period by a further 20 business days and will inform you of the extension and the reason for it.

Section 9

Children and Minors

The db1111 Platform is strictly intended for adults aged 21 and above. We do not knowingly collect or process personal data relating to individuals under the age of 21. If you believe that a minor has registered an account or provided personal data to db1111, please notify us immediately at [email protected]. Upon confirmation, we will promptly close the account, delete all associated personal data, and return any deposited funds to the originating payment method.

Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms. For guidance on responsible gaming and player protection tools, please visit our Responsible Gaming page.

Section 10

Contact Us About This Policy

If you have any questions, concerns, or complaints about this Privacy Policy or about the way db1111 handles your personal data, please contact our dedicated privacy support team. We are committed to resolving all privacy-related concerns promptly and transparently.

You can reach us by email at [email protected] — please use the subject line "Privacy Enquiry" so your message reaches the right team. Our support team is available 24 hours a day, 7 days a week, 365 days a year, including Eid, public holidays, and during major sporting events such as the Bangladesh Premier League and ICC T20 World Cup.